Offer the Lowest Fare Available. We commit that every customer who books on our website or who calls our Reservations Department will be quoted the lowest fare available, based on date of travel, flight and class of service. Read About Our Low Fare Guarantee Provide Alerts for Any Known Delays. Our customers will be kept informed at every step of their travels. In the case of any delay or cancellation, we'll make announcements at the gate every 15 minutes. If the flight you're on is going to be five or more minutes late, we'll make an announcement. Whenever possible, we'll let you know of any delay, diversion or cancellation up front. Provide On-Time Baggage Delivery. If for some reason your baggage doesn't arrive when it's supposed to, we'll make every reasonable effort to find it and get it back to you within 24 hours. We'll contact those customers whose unclaimed, checked baggage contains a name and address or a telephone number. Offer a Fair Baggage Settlement. We commit to provide a fair and equitable settlement for lost or damaged baggage. The total liability for domestic travelers is limited to a maximum of $2,800 per ticketed customer unless a higher value is declared in advance and additional charges are paid. Hold Reservations for 24 Hours. We'll hold a telephone reservation and its fare for 24 hours without payment, as long as the rules of the fare are met and the reservation is made through the our Reservations Department. If the rules of the particular fare aren't met in the 24-hour timeframe, the fare will be held until the last possible time allowed. Provide Prompt Ticket Refunds. Once the proper documentation is provided, we'll issue refunds on all eligible tickets. Accommodate Travelers with Special Needs. We'll strive to meet the travel needs of all our customers. We'll provide point of contact information for travelers with special needs at our ticket counters, gates and the Reservations Department. Meet Customers' Essential Needs During Long Delays. We'll make every possible effort to provide food, water, restroom facilities and access to medical treatment for passengers onboard an aircraft that's on the ground for an extended period of time. Handle "Bumped" Passengers with Fairness and Consistency. We'll advise customers who inquire if the flight they're ticketed on is overbooked, and to provide information related to overbooking and check-in deadlines. Disclose Travel Itinerary, Cancellation Policies, Mileage Program Rules and Aircraft Configuration. We'll gladly give information to all customers about our EarlyReturns® mileage program, flight cancellations, itineraries and aircraft configuration. We'll Ensure Quality Customer Service from Codeshare Partners. We'll make sure our codeshare partners have developed their own customer service plans in line with our service commitment. Be Responsive to Customer Complaints. We'll meet the travel needs of all our customers, and respond to all inquiries or comments within 60 days. ..
