About Me
Johanson Dy ChengCitibank Katipunan • 89B Katipunan Ave. Loyola Heights Quezon City • (632) 929-9593 • (0917)8381837A talented Business Management professional with extensive sales and customer service experienceSummary of Qualifications • Almost 10 years of management experience. • Proven ability to lead effective sales teams.• Familiar with all aspects of business management. • History of increasing sales and profitability.• Adept at planning, promotions, and forecasting. • Hard working, able to multi-task effectively.• Outstanding training, leadership, and communication skills.Professional Experience Citibank Katipunan, Loyola Heights, Quezon CityJanuary 2006 – PresentCustomer Relationship ManagerContributed to the overall success of the Citibank Sales and Service Goalâ€,,s bottom line by meeting personal targets in terms of clients in 2007. Acquired international private clients for Citibankâ€,,s â€,,International Personal Bank†program. Generated new funds and maintained portfolio profitability with a total portfolio volume of Four Million United States Dollars (USD4M). Key figure in the successful implementation of various micro-marketing events with established automobile firms, such as BMW Klassiks, Honda Cars Kalookan, Toyota and Quezon Avenue. Initiated merchant accreditation for Citibank Credit Cards for â€,,Point-of-Sale†program. Safeguarded the interest of the bank by ensuring client transaction meets all compliance and audit standards. Ranked No. 1 in Citibank Sales Rally Program for 2006. Standard Chartered Banking Corporation, Quezon City and Kalookan CityFebruary 2001 – December 2005Customer Relationship ManagerDeepened existing customer relationship for the mass market segment, in compliance with appropriate service standards. Increased customer base through a system of acquisition, consolidation and retention of existing accounts. Upgraded existing qualified accounts to the bankâ€,,s Priority Banking Program. Intensified and improved marketing and sales skills. Introduced and referred customers to other departments and group offices for other businesses. Updating records of competitorsâ€,, products and services, as well as existing market trends in order to assist in the bankâ€,,s strategic planning programs. Provided training to new hires and transferees. Retained and expanded relationship with existing customers to sustain the bankâ€,,s Assets Under Management (AUM) portfolio. Pro-active cross-selling of all bankâ€,,s products and services to achieve the desired product ratio per customer and built a saving barrier for entry competition. Engaged in the level of customer services that resulted in a high level customer satisfaction. Engaged in the business of trading and pricing without having to compromise the profitability of the accounts handled. Ensured effective arrangements within the Quezon City branchâ€,,s Sales and Service Wealth Management and Central Bank Philippines. Met all objectives on reporting suspicious activities in line with the bankâ€,,s Anti-Money Laundering policy and standards, as well as other legal requirements. China Banking Corporation (Head Office), Makati CityJune 2000 – January 2001Sales AssociateFormulated marketing and selling plans and generated new accounts for the Branch Banking Group with objective of generating profits for the bank through deposit and loan accounts. Prepared sales presentations, with emphasis on budget and product demonstrations. Provided crucial logistical support to the sales team. Prepared application manuals and sales training modules. 1996 – 2000Trainee, Clearing DepartmentAssisted in the clearing of local and regional checks from bank clients. Checked transactions and assisted in the credit and debit of bank funds, as well as encoding of checks. House of Accessories, Inc., Ortigas Center, Pasig CityJanuary 2001 – 2003Office AssistantAssisted in handling inquiries and purchasing of products from different Asian Countries. Assisted in handling daily cash disbursement vouchers petty cash funds of employees. Education De La Salle University, College of Saint Benilde, Taft Avenue, ManilaB.S. in Industrial Design (1999)Honors Received2nd term October 1999 Deans List (Second Honor) 3rd term October 1998 Dean's List (Second Honor) 1st term July 1998 Dean's List (Second Honor) 2nd term December 1997 Dean's List (Third Honor) 2nd term December 1996 Dean's List (Second Honor) Extra-Curricular ActivitiesConsistent Quarterly sales award (April 2001 – present) Assistant Manager Acquirer for 2001-2003 Converted 10 new SME CASA account with a total balance of Php 50M in less than three months(October –December 2001) Consistent Excellent Performer (January to December 2001-2002) Promoted two levels in one year after a year of work China Banking Corporation-Business Development Center Awarded as the Top Gross Seller For the Month of November, December 2000 (CASA, TIME DEPOSIT INVESTMENT & MONEY MARKET PLACEMENT) Layout Editor, The First Benildean Yearbook Design (2000) Layout For the CD Rome Animation work with Trilogy Multimedia Company MEMBER, INDUSTRIAL DESIGN SOCIETY. Awarded most outstanding member school term '99-2000; participated in activities such as workshop, seminars and Industrial Design Exhibit. Awarded most active and honorable member of the said organization. (SY '96-99) TREASURER OF THE ORGANIZATION. Awardee for the Ten (10) most outstanding student leaders of all school organization (COPS Bahaghari Award). Supervised and took charge of all the continuing financial needs of the Organization: Responsible for the logistical and arithmetic functions. Oversaw the proper handling of funds is duly accounted for and received. Solicited discount agreement from prestigious establishments. Solicited sponsorship for the different activities of the organization. Solicited funds for the organization's use. Seminars AttendedStandard Chartered Bank-Human Resource Department Anti-money laundering Signature Verification Value-based Sales Workshop Handling Objections Fraud & Operations Risk training Advanced Sales Presentation China banking Corporation – Human Resource Development Marketing Skills Creative Selling Techniques –Speaker Mr. Mike Pratts Leadership Effectiveness in Attaining Development (LEAD) COMMUNITY SERVICE PROGRAM at Don Bosco Parish Center FORMATION AND DEVELOPMENT CENTER. Participated in outreach program for Street Children. Conducted model construction workshop (clay-modeling) for the street children. Career and Placement unit Time Management Seminar, Student Training and Development unit Product Design Development and Design Center of the Philippines – Product Design Development Process and Trends in Popular Products in Japan conducted by Tetsuhiro Nambu and Tatsuro Funahashi Toyotaka Ikeda Asia pacific Design Network Japan Design Foundation. Other SkillsPersonal Background: Initiative, hardworking, responsible, honest, serviceable, internally motivated and willing to learn. Computer Application Hardware: IBM Personal Computers, Macintosh Programming Languages: 3d studio max adobe Photoshop 5.5 PageMaker Corel draw 7 Databases: Microsoft outlook, FrontPage 2000 Operating Systems: Windows 2000, DOS, Macintosh System 7 Software: Microsoft Office 97/2000 (Excel, Word, Access), WordPerfect for DOS/Windows, Software/Printer Installation, System Analysis and design, User Training and Technical Writing, Graphic Designer Layout artist Special Projects UndertakenParticipated Study tour in Sydney Design Congress '1999-2000 Industrial Design Student Delegate for Industrial Design Forum Held in Sydney, Australia DECA Conference (Biennial Congress of International Council Of Societies of Industrial Design) Omnium Virtual Design Studio Exhibition University of New South Wales –COFA College of Fine Arts –Interaction with Foreign Designer internet web design exhibition at the ROCKS Professor Rick Bennett (WEB DESIGN ARTIST INTERNATIONAL DESIGN NETWORK FORUM) April 10-24 1999 Participant- First Study Tour in Germany (Hanover Fair 1999-2000) Industrial Design Student Delegate sponsored by the German Embassy DAAD Environment Personal Data Birthday: March 03, 1979 • Age: 28 years old • Height: 5'9'" • Weight: 190 lbs • Religion: Protestant • Languages Spoken: English, Tagalog, Chinese, Mandarin, Fookien
