MY MISS ASSIST RESUME
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OBJECTIVE:To obtain a remote Administration, Customer Service, and/or Research position that will be of optimum use for my personal and professional growth as well as allow me to utilize my several years of experience in data collection & entry, virtual office support, communication skills, & computer applications experience.
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SKILLS:Property & Casualty, Workers Compensation Claims Representative;
Account Reconciliatory;
Insurance Adjuster License;
Customer Service;
Typing, 79 wpm;
Transcription;
Research;
************************HOME OFFICE Includes: Windows XP and Vista, Fax, Printer, Scanner, High-Speed Internet, Landline Telephone;
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WORK HISTORY:Claim Representative,
Ohio Casualty Group,
1999 2008:*Provides claim service to include investigating, evaluating, and settling complex claims, secures required supporting documentation and provides required reports.
*Investigates claims, including: obtaining statements, police reports, medical documentation, scene investigation, court documents and cause of loss.
*Evaluates claim as to coverage, liability, and damage.
*Negotiates claim settlements and issues claim payments within authority.
*Handles complex liability and coverage issues as assigned.
*Identifies fraudulent claims and refers to SIU for further investigation.
*Supports Claim Catastrophe Program as needed.
***Handles litigated cases as needed.
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Assistant Manager,
First National Bank of Southwestern Ohio.
1981 1999:
*Investigated and evaluated customer disputes.
*Investigated fraudulent activity.
*Reconciled ATM account (debits, credits, etc.).
*Balanced and maintained 30 automated teller machines.
*Produced monthly statistical reports for management.
**************************************************EDUCATION:
Indiana State University,
Currently enrolled Pursuing Bachelor Degree in Business, Insurance/Risk Management.
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Kaplan College,
Associate Degree Science/Business in Applied Management, 3.76 GPA.
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Insurance Institute of America,
Associate in Claims (AIC),Associate in Insurance (AIS).
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Ohio Casualty University,
Certificates in numerous programs (including medical and legal).
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KY Department of Insurance: Independent Adjuster License.
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Honored in the 2004-2005 National Deans List.
Graduated with Honors.
Deans List recipient.
Featured in school newsletter.
Member of Alpha Beta Kappa National Honor Society.
Member of Phi Kappa Phi National Honor Society.
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*References available upon request.
BUSINESS CLIENTS NEEDING ASSISTANCE:Are you looking for a highly motivated, goal-oriented professional, with administrative experience(s) and/or customer service in an office environment to assist your organization?We are confident that, with our experience and track record of success, we can significantly contribute to your companys growth and profitability.For your review, we have posted our President, Missy Tincher's personal resume to the left of this site that will provide you with details concerning her background and credentials. You may also review our services offered on www.mymissassist.com.As you will note, Missy is not a beginner, but rather a seasoned professional with more than 27 years of office experience involved in the business operations of two large corporations. Her areas of expertise and qualifications include the following:*Talented in administrative duties (all office duties, accounting, research, etc.) and customer service capabilities.*Independent and self-disciplined employee. Obtaining her college degree through distance learning/self-studying is only one example of this.*Proven ability to define issues, propose solutions, and implement changes. These skills have extensively been used during Missy's recent research experience in college.*Ability to handle changes often in a fast-paced environment.*Extensive experience in researching and investigating information.We sincerely believe that, with our experience and career aspirations, that we would be a great asset for your organization. We would appreciate an opportunity to speak with you to discuss your upcoming plans and to see if we can help contribute to your success. ************************************************************ ** MY MISS ASSIST 513-988-2763 [email protected]
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