Cedrick D. McDuffy
Summary Background InformationEXPERIENCE SUMMARY AREAS OF EXPERIENCE
•Management Level: Director
•Years of Experience: 9 •
•Industry Background: Telecommunications, Information Technology
•Market Segment Background: Consumer, Small Business, and Government
CAREER HIGHLIGHTS
He has held increasingly challenging positions over the last 9 years. He currently Presides over Total Customer Care's (TCC) New Business Development Department. Previously he provides an array of support services focused on providing quality customer service delivery. His most recent client support involves work process design and documentation associated with a government strategic initiative which places processes at the forefront of all work activity. Working with the DC government city wide call center, Office of the Chief Technology Officer (OCTO) and Verizon Enterprise Operations he provided database and call center management support for the redesign of the main call center for the city of Washington DC. Work activities also included coaching to improve performance and operational assessments. He possesses solid analytical skills that have allowed him the ability to quickly assess work operational issues and implement both interim and long-term fixes. Implementation of change has occurred through the delivery of training and on-site team development and coaching.As a management intern with Unisys he was accountable for customer invoicing, answering billing questions, submission of adjustments and organizing new work processes to ensure timely crediting of adjustments and invoice receipts to the appropriate sales groups. In the role of Sales Staff Support at Unisys he worked closely with team managers and was responsible for the preparation of PowerPoint presentations directed toward customers and executive management. These sessions involved both sales and customer service discussions.As a member of the Total Customer Care team he has demonstrated the utmost flexibility responding to the needs of his customers which often occurs with little notice and involves long hours. His positive approach stimulates enthusiasm and even in difficult situations he can motivate others to a higher level of performance. His ability to grasp and retain information makes him a good fit in an organization of constant change and his computer skills aid him in quickly bringing organization to a sometimes-chaotic environment.He has excellent computer skills, which includes the following software packages: Microsoft Office Professional (Word, Access, Excel, Project, Publisher and PowerPoint), Smart Draw, MS Visio and Flow are used largely for work process documentation and office layouts and he has a good working knowledge of Lotus, Lotus Notes, Word Perfect 6.0 and several graphics software packages.EDUCATION CAREER HISTORY
Frostburg State College – Frostburg MD
Undergraduate studies Business Administration
Northern Va Community College– Fairfax VA
Business Management Courses
Professional Development Courses
How to Supervise People
Performance Management
Project Management
Advanced Access Database Management" It's in hard times that people usually changed the course of their life; in good times, they frequently only talked about change. Hard times forced them to overcome the doubts that normally gave them pause."
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TELL ME ABOUT YOURSELF - The Survey
Name:
Ced
Birthday:
01-18-1977
Birthplace:
DC
&..39;Current Location:'
DC
Eye Color:
Brown
Hair Color:
Brown
Height:
5'10
Right Handed or Left Handed:
Right
Your Heritage:
African American
The Shoes You Wore Today:
Black AF1
Your Weakness:
Money
Your Fears:
God
Your Perfect Pizza:
Peperoni
Goal You Would Like To Achieve This Year:
15,000 a month
Your Most Overused Phrase On an instant messenger:
LOL
Thoughts First Waking Up:
New Business
Your Best Physical Feature:
Eyes
Your Bedtime:
10:30 PM
Your Most Missed Memory:
????
Pepsi or Coke:
Coke
MacDonalds or Burger King:
Burger King
Single or Group Dates:
Group
Lipton Ice Tea or Nestea:
Lipton
Chocolate or Vanilla:
Chocolate
Cappuccino or Coffee:
Neither
Do you Smoke:
No
Do you Swear:
Shit yeah
Do you Sing:
When i'm alone
Do you Shower Daily:
twice a day
Have you Been in Love:
Currently
Do you want to go to College:
Been
Do you want to get Married:
Currently
Do you belive in yourself:
Yes
Do you get Motion Sickness:
No
Do you think you are Attractive:
Yes
Are you a Health Freak:
No
Do you get along with your Parents:
Yes
Do you like Thunderstorms:
No
Do you play an Instrument:
No
In the past month have you Drank Alcohol:
Yes
In the past month have you Smoked:
No
In the past month have you been on Drugs:
No
In the past month have you gone on a Date:
Yes with my baby Girl
In the past month have you gone to a Mall:
Yes
In the past month have you eaten a box of Oreos:&..39;
In the past month have you eaten Sushi:
In the past month have you been on Stage:
No
In the past month have you been Dumped:
No
In the past month have you gone Skinny Dipping:
No
In the past month have you Stolen Anything:
No
Ever been Drunk:
Yes
Ever been called a Tease:
No
Ever been Beaten up:
No
Ever Shoplifted:
Yes
How do you want to Die:
Gettin Some head
What do you want to be when you Grow Up:
What country would you most like to Visit:
Brazil
In a Boy/Girl..
Favourite Eye Color:
Hazel
Favourite Hair Color:
Black
Short or Long Hair:
Long
Height:
5'7
Weight:
145
Best Clothing Style:
????
Number of Drugs I have taken:
None
Number of CDs I own:
all of them
Number of Piercings:
0
Number of Tattoos:
7
Number of things in my Past I Regret:
None CREATE YOUR OWN! - or - GET PAID TO TAKE SURVEYS! /tr
