Just a little background on myself, in case you care :)
I have been into the hobby for 16 years. Through those years I have, like everyone, purchased tons of cigar accessories from various vendors. I smoke, on average, 1-2 cigars a day and have used a wide variety of accessories.
Through the years, I (and many others) have figured out what the "best of the best" in cigar accessories are. Well, last September I got a friend of mine into smoking cigars. He got hooked pretty quickly and wanted my help in buying a cutter, lighter and humidor. We went to the "bargain" website to pick him up some items.
After spending about 1 hour sifting through all the inferior product, we placed his order and he was like a kid waiting for Christmas. About two days later, he called to tell me that 2 of the 3 items were on "back order" and would take weeks to get. They asked if he wanted something else instead.
Needless to say, he was very disappointed. I then realized that through the years, we cigar smokers have come to accept this kind of customer service in the hobby. That's when I decided to try something different. (LOL!) Here is the Cigarmony.com mantra:
1.) Provide the best customer service I possibly can.
2.) Carry only "the best of the best" in each category. This is through years of use and collective information from other cigar smokers. The idea behind this is that anyone can be rest assured that any product they purchase from Cigarmony.com has been time tested and they don't have to sort through the inferior products to find the ones they know to be the best.
Any new product added to site is tested for an extended period of time before being added. Several aspects are examined, including price, quality, warranty and the mfg's customer service.
3.) Everything that is on the site is in stock and ready to ship! Nothing bothers me more than the "on back order" b.s. If something goes out of stock, it is removed from the site until it is within 2 days of arriving. Occasionally there is overlap between customer orders that screws this up sometimes but for the most part, it goes fairly smoothly.
Being a "start up" is tough and since I won't be "in the black" for quite some time, kudos of customer service and quality product are my only rewards for the time being.
So, that's how I got started. (Hope I didn't bore you too much)
Thanks again for the support, I greatly appreciate it.
Sincerely,
--
Mark Neff
Cigarmony LLC
Cigar Accessories & Apparel
www.Cigarmony.com
The Puck & RH Beads
Precision Humidity Control Made Simple
www.GetThePuck.com
